Voice AI Phone Assistant
Never Miss Another Call
Your AI receptionist answers every call, 24 hours a day. It greets callers naturally, answers questions about your business, books appointments, takes messages, and routes urgent calls -- all powered by Google Gemini and Twilio.
Voice AI That Answers Your Business Phone 24/7
Every missed call is a missed opportunity. Phona's phone assistant connects to your business phone number via Twilio and answers every call with a natural, human-like voice powered by Google Gemini AI. It knows your business inside out -- your services, pricing, opening hours, policies, and FAQs -- so it gives callers accurate, helpful answers every time.
Unlike rigid IVR menus that frustrate callers with "press 1 for sales, press 2 for support," Phona has real conversations. Callers speak naturally and get immediate, intelligent responses. Need to book an appointment? Done. Want to leave a message for a specific team member? Handled. Urgent call that needs a human? Routed instantly. Every call is transcribed and summarised so you never lose a detail.
Why Your Business Needs a Voice AI Receptionist
Four reasons to let AI handle your calls
24/7 Availability
Your AI answers calls at 3am, on weekends, and on bank holidays. Customers never hear a busy signal or get sent to voicemail again.
Appointment Booking
Callers book appointments by voice. Your AI checks Google Calendar availability in real time and confirms the booking instantly.
Call Transcripts
Every call is recorded, transcribed, and summarised. Review full conversations or skim AI-generated summaries from your dashboard.
Smart Routing
Your AI understands caller intent and routes urgent calls to the right person. Non-urgent enquiries are handled automatically or queued as messages.
How It Works
Three steps to an AI-powered phone line
Connect Your Phone Number
Link your existing business phone number through Twilio, or get a new one. Phona handles the connection -- no telephony expertise required.
Configure Your Assistant
Tell your AI about your business -- services, pricing, opening hours, FAQs, and call routing rules. Train it the same way you'd brief a new receptionist.
Go Live
Activate your AI phone assistant and it starts answering calls immediately. Monitor conversations, review transcripts, and fine-tune responses from your dashboard.
Powerful Features for Every Call
Everything your AI phone assistant can do
Twilio Integration
Connects to your existing phone number via Twilio. Forwards calls to your AI automatically with sub-second latency for natural conversation flow.
Call Transcripts
Full transcriptions of every call, plus AI-generated summaries highlighting key information, action items, and caller sentiment.
Voicemail
When callers prefer to leave a message, your AI captures it with a full transcript and sends you an email notification with the recording and summary.
Calendar Booking
Integrates with Google Calendar so callers can book appointments by voice. Real-time availability checks and instant confirmations, no human needed.
SMS Follow-Up
After a call, your AI sends an SMS with booking confirmations, directions, links, or any information the caller requested -- automatically.
Call Analytics
Track call volume, peak hours, common questions, average call duration, and resolution rates. Understand your callers and improve your service.
Human Escalation
When a caller needs a real person, your AI transfers the call seamlessly. Set escalation rules by keyword, sentiment, or caller request.
Multi-Language
Your AI detects the caller's language and responds naturally in over 100 languages. Serve international customers without multilingual staff.
Who It's For
Voice AI phone answering for every industry
Medical & Dental
Book patient appointments, handle prescription refill requests, provide surgery hours and directions, and triage urgent calls to the on-call team.
Law Firms
Screen new client enquiries, schedule consultations, provide basic case information, and route calls to the appropriate solicitor or department.
Estate Agents
Handle property enquiries, schedule viewings, provide listing details and pricing, and capture buyer and vendor leads around the clock.
Restaurants
Take reservations, answer menu questions, provide opening hours and directions, handle takeaway orders, and manage waitlist enquiries.
Explore Other Phona Assistants
Voice AI for every channel -- not just phone
Website Assistant
Embed a voice and text AI chat widget on any website. Captures leads, books appointments, and answers visitor questions 24/7.
Standalone Pages
Shareable guest pages with voice AI, digital guestbook, local attractions, and review capture. No website needed.
QR Explainer
Scan-to-chat experiences for museums, galleries, retail, and more. Visitors scan a QR code and talk to an AI expert about any exhibit or product.
Interested in Phone Assistant?
Phone Assistant is coming soon. If this is a feature you'd love to use, let us know via our chat assistant and we'll push it up the priority list. In the meantime, try our website and standalone voice AI assistants -- they're ready to go today.
Already a Phona customer? You'll get early access automatically when Phone Assistant launches.